Customer Notification Letter – sent to new electricity supply customers who are eligible for automatic enrollment in the program. Explains program options, product rates, renewable energy content and for those who choose to opt out, ways to leave the program before enrollment.
The Disclosure Label is prepared and periodically updated by Stoneham Community Electricity Aggregation program’s electricity supplier. It provides detail on the energy mix for all program options. These documents are updated only periodically, therefore, the label available at this time may be for electricity supply from an earlier period.
Municipal electricity aggregation is a mechanism by which a city or town can bundle the electricity supply needs of residents and businesses in their community and procure the electricity in bulk, typically for a multi-year term.
Municipal aggregation is allowed under Massachusetts General Laws Chapter 164 Section 134. More than 140 cities and towns in Massachusetts already have active electricity aggregation programs, and other nearby communities are pursuing similar programs.
By default, customers receive “Basic Service” electricity supply from Eversource. Under a municipal aggregation program, like Stoneham CEA, all customers receiving Basic Service are automatically transitioned to the aggregation’s standard option. However, before the aggregation begins, all customers must be given the chance to stay with Basic Service, known as “opting-out”. After customers are enrolled, they can still opt out of the program at any time without penalty.
Stoneham CEA Implementation
On April 7, 2015, the Town Meeting authorized the creation of a community electricity aggregation program in Stoneham. The Town then selected consultant Good Energy, L.P. to assist with all aspects of program implementation. The Town developed a draft aggregation plan and subsequently solicited public input. As required by law, the plan was reviewed with the MA Department of Energy Resources and the Department of Public Utilities (DPU) for review.
Stoneham conducted a competitive bid for electricity supply and secured a supply contract to start in March 2019. Prior to the start of the program, Stoneham conducted an education and outreach program to notify eligible residents and businesses about the program and their right to opt out of the program before it started.
This postcard was sent to all eligible customers in Stoneham in February of 2019, notifying them that the program will start in March.
The Customer Notification letter was also sent to all customers who were eligible for automatic enrollment, notifying them of program options, goals and benefits, product rates and how to opt out of the program before it began.